for ADDITIONAL information please review our rental policy
OTHER FEES
CLEANING FEE: All rental items already include a cleaning fee. There is no additional fee added to the order.
EXCESSIVELY DIRTY ITEM CLEANING FEE: Any item that is returned excessively dirty will be assessed a cleaning fee.
The cleaning fee will be determined by how excessively dirty the item is.
MULTIPLE DAY RENTALS: All of our rentals are for 24 hours.
Our rentals can be booked for longer in desired.
Additional rental days can be booked at a discounted rate.
DELIVERY, PICK-UP & TAXES: Delivery, pick-up fee and taxes are separate and are not included in individual rental item price.
WILL CALL (CUSTOMER PICK-UP): We offer free of charge will call options for most of our rentals as there are some rentals which cannot be picked up and set up by client alone.
BEFORE/AFTER HOUR DELIVERIES & PICKUPS:
Any order requiring before and/or after hour delivery and/or pick-up will be assessed a fee of $60.00+.
Our hours of operation are 9 AM - 9 PM.
Any deliveries or pick-ups done outside of said hours will be considered after hour.
WILL CALL (CUSTOMER PICKUP/DROP OFF)
PICKUP: Customer pickup hours are FRIDAYS from 9:00 AM - 12:00 PM
Special accommodations can be made if your event is NOT on a SATURDAY OR SUNDAY.
DROP OFF (RETURN): Customer drop off hours are MONDAYS from 9:00 AM - 12:00 PM
Special accommodations can be made if your event is NOT on a SATURDAY OR SUNDAY.
HOLIDAY ORDERS: Please note this schedule might be different for holiday orders.
MULTIPLE DAYS: Although rentals will be kept for more than 24+ hours there will only be one daily rental fee.
LOCATION: 13365 W Foxfire Dr. #2, Surprise, Arizona 85378 (Bell Rd. & Grand Ave. in Surprise, AZ.)
EVENT SETUP & TEARDOWN
Items that are individually rented do not include setup and takedown.
Delivery of all rentals will be to the nearest entry/exit point, I.E. backyard gate, RV gate, main door,etc.
Delivery of any items any further than that may result in additional delivery fee.
If you wish to rent individual items and have us set them up & take them down for you we can for an additional fee.
Setup & takedown fee is $60.00 per hour per employee.
EVENT STAFFING
More information coming soon!
IN PERSON CONSULTATION AT EVENT SITE
Our in person event consultation fee is $200.00 for a one hour in person consultation at the event site.
We conduct an event site walk through, mesure site to suggest event floor plan, offer logistical advice for optimal event layout, offer design suggestions, and answer all your event questions!
This fee is due no later than 24 hours after our in person consultation.
EVENT DESIGN MOCKUPS & FLOOR PLAN
Digital design mockups
(vision board "mood board" & floor plan)
can be created for your event.
These mockups are created to depict a somewhat realistic visual of your event aesthetic as well as to provide a logistical blueprint for your event.
Our digital design mockups are $50.00 per mockup.
I.E. event decor mockup & floor plan would count as two mockups.
This fee is due no later than 24 hours after you receive the mockups from us.
DISCLAIMER: Please allow us approximately 7 to 14 business days to complete any digital design mockups after your event consultation; Unless otherwise specified.
ORDER MODIFICATIONS
We are able to honor minor changes and/or substitutions to any order and/or design plan once a contract has been signed.
That being said, any changes made to an existing order (contract has been signed) will need to equal the same total order dollar amount as before any changes have been made.
I.E. If you signed a contract for an order of $1,000, any changes made must equal or exceed $1,000.
Please note, you may NOT make any changes and/or modifications to your order ONE week (7 calendar days) prior to your event.