FREQUENTLY ASKED QUESTIONS

Yes, please see our instagram account (@aos_events_az) for photos of past events we've done.

We provide professional decorating services as well as carry all types of event rentals Tents/Tables/Chairs/Linen/Backdrops/Marquee Numbers & Letters/Bubble House/Decor & More

Yes. For both your safety and ours, we are both fully licensed and insured.

No; We do not have order minimums.

We are available for booking instantly online, in person, or over the phone.

All quotes are good for 72 hours; Your quote will expire after 72 hours. Should you need us to reissue a quote please contact us ASAP. 

Yes, all clients are required to read and sign our contract in acknowledgement  of understanding.

Yes, we require a 25% non refundable deposit. If you were to cancel, you will not be refunded this deposit as it is nonrefundable. However, if you don't cancel this amount will be applied to the total balance on your order.

No, we only require a 25% non refundable deposit to book.

Your remaining balance is due on the date of your event. Any final payment not received by the event date will incur a late fee, per day until payment is received.

We accept all major credit and debit cards as well as Zelle.

Yes, we do not offer refund, transfer, cancellation, return, or exchange options, regardless of the reason (weather or otherwise). 

Yes, all of our rentals can be rented individually; Making us a great option if you are trying to DIY. 

All of our rentals are for 24 hours; If you would like to book a rental for longer than 24 hours the daily rental fee would be 50% off per rental item, per day.

No. Individual rental items do not include set up & take down. However, we can set up and take down for you at an additional cost; $60.00 per hour per employee. Please note, some of our packages do include set up/take down.

Yes, our delivery & pick up fee is in addition to the cost of rentals/services. However, you also have the option of picking up from us free of charge.

Yes, we do offer customer pick up as an option.

We either deliver the day before or the day of your event. We then pick up the same day or the day after your event.  

No. Unfortunately, due to quality control we are unable to use balloons provided by clients at this time.

Yes; However, please note we DO NOT set up our bounce houses or tents at public parks. In addition, there may also be an additional delivery fee if the delivery location is not immediately available (I.E. the park area where your event is at is not near driveway/street/parking area).

Yes, these are only available for customer pick up.

Yes, we offer already made packages; As well as custom package options. Please visit the rental packages tab on homepage to see all of our available all the options. 

Please click on the rental catalog tab on homepage to see all of our available inventory and pricing. 

Yes, please see our "Balloon Design" tab for additional information.